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Your purchase of and payment for lessons shall be regulated by this Refund and Payment Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Torus strives to ensure clear understanding of financial relations between students and tutors with respect to the services we provide. This policy applies to all services and features made available through the Website and any related Torus mobile device application (collectively, the “Services”).
Torus facilitates contracts between users (students (their parents) and tutors) by supplying a platform to request, deliver and pay for such Services. Torus is only a platform and in no case will be a party to any contracts made by tutors and students, or any other service or materials provided by a tutor. Torus will in no way be responsible for monitoring any transactions between students/parents, and tutors.
Payment transactions will be processed in one of the available currencies as selected by you at checkout. Currently the currencies available to make payments are USD, EUR, and GBP.
For your convenience prices may also be shown in your local currency other than USD, EUR, and GBP. In this case the payment transactions will be processed in USD. The prices you see in currencies other than USD, EUR, or GBP are indicative (for guidance only).
Note that if your selected currency is (a) other than USD, EUR, GBP, or (b) different from your payment method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout.
Torus shall not be responsible for any such fees and currency fluctuations and Torus hereby disclaims all liability in that regard.
We suggest you contact your bank or credit card company if you have any questions about the fees or the applicable exchange rates.
Lessons can be cancelled any time up to 4 hours before the lesson is due to start and rescheduled thereafter.
Otherwise, you are liable to be charged the full amount for the scheduled lesson, unless the tutor agrees not to charge you after a formal discussion.
If you have purchased any of the package then refund of fee will be subject to reaming classes
We reserve the right for every tutor to charge the cost of the lesson that is cancelled less than 4 hours before its due time, without possibility of this amount being refunded to the student or transferred to other tutors.
You can cancel/reschedule lessons through your Torus account easily by clicking the corresponding button in ‘My lessons’ for the scheduled lesson anytime up to 4 hours before your lesson. You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your tutor.
In case you decided to use your right to change a tutor after the first lesson, you can only do this not more than 2 (two) times. In case you decide to change tutors more than 2 (two) times, the next first lesson with any other new tutor should be paid.
If the tutor doesn't suit you or the lesson didn't take place, we will guarantee you a free lesson with another tutor that you'll choose on the site, or we will refund the payment immediately after submitting. In case the tutor doesn't suit your needs, or your scheduled lesson didn't take place but was accidentally confirmed, you can ask us to refund or transfer these funds to another tutor within 3 days of the scheduled lesson's start time.
To make a refund the cancellation of lesson(s) is required to be made in 24 hours before the lesson is due to start.
If there are extenuating circumstances meaning a lesson is missed or needs to be cancelled at short notice, these refunds can be made at the tutor's discretion, but there is no obligation on the tutor to do so.
Please contact your tutor in the first instance if you would like to be refunded. If you do not receive a response, please email info@torusacademy.com.pk with the following information within 72 hours of the original lesson time:
Date and time of lesson Reason for requested refund Name of your tutorThe refund option will be available for your payment only during the period of 90 (ninety) days from the date when your payment was made for all unconfirmed lessons. Torus is not responsible for any kind of fee charged by payment systems and will not cover it when initiating a refund. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
In case you forgot to claim your refund during the stated period, you can still use these funds and buy the appropriate amount of hours with any other tutor.
In case you chose a refund option, its speed and availability of refunded funds on your bank account will depend solely from the terms and policies of your bank regarding the speed of transactions.
Your refund may be issued only once. If you buy another lesson(s) at a later time, it will not be subject to the same refund request.
No refund will be issued in case the user has lost and/or forgot his/her login credentials (username and passwords), which has resulted in loss of data, temporary loss of access to the user's account or any other inconveniences for the user.
No refund will be issued in case the user has lost connection due to the absence of Internet access, factory reset or updates.
You are required to send your refund request at info@torusacademy.com.pk . The refund decision shall be made up to 30 calendar days.
To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
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